Being an expert of ODOO Since 11+ years, we have been releasing some useful tips and news around Odoo every month. Here we go for Oct 2018. Please note down the ODOO tips coming out of Media around ODOO especially Twitter and Facebook. Let's thank to them.
Serpent Consulting Services Pvt. Ltd. is providing various ODOO services in more than 171 countries. Our services includes Training, Support, Migration, Implementation, Development and offshore. We are a team of 84+ full time OpenERP/ODOO experts and having 11+ years of experience in Odoo/OpenERP. We have conducted 95+ local and international functional and technical training on OpenERP with 96% satisfaction ratio.
Field service management solutions are already empowering thousands of young and experienced businesses around the world. And the right one assures to fit in your needs and goals just as adequately.
The New Age of Ultra-Fast Services
Consumers are impatient!
From “I need the delivery tomorrow” to “I want home delivery in an hour”—we have journeyed a long distance. We want quick services—we want them now. Haircuts, medical care, hotel room booking, food delivery, and more: everything needs to be instant in this digital age.
Thousands of SME’s are leveraging on this new trend of “ultra-fast” services—and so can you. Packing advanced features custom to unique requirements, the right Field Service Management Software can be deployed to help you stride ahead with your free ideas to create the next big thing.
What’s Your Idea?
While a good field service system can stretch to many industries and niches, there are few business domains that are more ideal over others:
Health and hospitality
The general framework is the same for all. On-field servicemen, customers, and operators are primarily the three parties involved here—each with their all unique dashboards, connected and streamlined with each other.
The customer orders for a service from her/his mobile application. Based on various, predetermined variables, the best suited on-field serviceman gets the notification. Upon confirmation, the customer gets the ordered service and serviceman gets paid. The entire communication between both the parties is automated. As for operator, they ensure the backend is managed smooth and that both customer and on-field serviceman enjoy a seamless experience.
Of course, depending on your product/service, business model and goals, this process can vary. And as an operator, you can tweak different options and power more features. Let’s quickly explain how the right Field Management ERP fits in the demand of the four mentioned business domains:
Taxi Service- Drivers sign up for the solution and get an app. Customers download the app. Now, when in need for a ride, the customers can shoot their phone, enter the app and order a ride. They can select the pickup and drop solution, time and the type of car they want. Depending on different factors, like how close they are to the location of the customer and what kind of car they have, the most suitable taxi driver will get the notification. She/he will have the option to accept or ignore the order. If accepted, the customer will get the confirmation about the ride, cost, and time of arrival. After they have reached the destination, the customer will pay the driver and an invoice will be generated on their app.
House Maintenance- Service providers sign up and get an app. Customers get the app. Now, if they need some reparation work at home or any kind of maintenance service, customers can enter the app, select the service they want, pick from a handful of servicemen and place their order. The respected service provider gets the notification—she/he can accept or ignore the order. If accepted, the customer will be conveyed when the maintenance worker will visit them, the cost and so forth through an instant notification. After the work is done, the customer pays and the worker leaves. Invoice is generated automatically on the app. The scope of home maintenance is extremely wide; so, you can work with many ideas.
Health and Hospitality- The doctors and healthcare provider sign up for the solution. The consumer downloads the app. Now, when they are sick or require health care service, they can use the app to connect with the right solution provider based on their distinct needs, requirements, locations, and various factors. The other party can accept or decline the request. If confirmed, the message will automatically be conveyed to the consumer. Similarly, in the hospitality sector, based on their needs, requirements, budget, and location, customers can choose hotel rooms, rentals, and other living space. From order to confirmation, everything is streamlined and automated.
Door Delivery- A customer browses through the collection and places an order at an e-commerce platform. The seller can accept or ignore the request. Upon the final confirmation depending on various factors, the entire order fulfillment process is integrated on the app for easy tracking of the customers using a unique code—right from dispatch from the warehouse to the final delivery. The invoice is generated automatically on the app.
The ‘Mastermind’ Operator
As an operator, your primary focus will be to ensure the entire process is managed well and that both the on-field servicemen and customers are fully satisfied. To make this happen, you will have plenty of options at the backend, right from automating job assignment to configuring services and localization configuration to job analysis. You can add new features and change the existing ones.
Indeed, doing these is easier said than done. Handling backend, although not as technical as once traditionally was, is going to be a challenge. For this reason, not only would you need to get the best (and user-friendly) Field Management System but also have the right consultants and experts by your side.
So, again, what’s your idea?
Outline it and define it further. Ideas have always been free. But today, more than ever, turning those ideas into definite action is the easiest. All you’ve got to do is just act. Hand-in-hand with the rightField Service Management Software, creating the next-big-thing isn’t difficult.
Of course, how much will it cost you is an important consideration. However, many business owners make a mistake of over-prioritizing this aspect. When thinking about the budget, the foremost thing you need to think is the future prospect—and NOT where your business is right now. You can’t let a shortage in budget push you to settle for a poor-quality solution that, in the future, limits your business growth. To supplement scalability, you need more features. And this may mean that you spend adequately right in the early stage to get features that you might not necessarily find handy initially.
The simple solution here is to know where exactly you want to take your business. Understand its growth prospect and then settle on a budget accordingly. Avoid settling for fewer features or unknown, ‘average-Joe’ field service management software.
This is of utmost importance. Be it for the admin, operator, customer or technician/customer, it’s crucial that the interface is friendly to everyone. You don’t want to end up with a dashboard that’s, first, unattractive, and second, have a long learning curve. The simple the dashboard for every party, the higher their convenience, and satisfaction level will be.
5 .Extensive in-build reporting option
Quality can never be “perfect”. It needs to be improved and shaped, according to consumers’ needs, over time. This is where analytics and reporting come to play a critical role. You need hard data to identify how your business is performing and how you can improve it. Your FSM software must be adept with built-in reporting option to sort, systemize and serve you the important metrics to facilitate your decision-making. So, before you settle for any solution, make sure it has a robust reporting interface that offers you all the important project-based and collective KPIs, including job requests and project status.
These are 5 simple tips that will help you find a good field service management software. Again, they don’t guarantee to fool-proof your decision. So, you need to be cautious when choosing a solution for yourself. Just know your needs, spend some time in research and read about the features, and you’ll be fine.
Take Hands of Serpentcs
Here at Serpentcs, our field service management system packs all the above-mentioned features and much more to fit in the distinct needs and requirements of on-field servicemen, customers, and operators. Coming with plenty of added benefits, take hands of Serpentcs and give your business idea a flight of success. For more information and customization on top of our FSM softwareget in touch.
Being an expert of ODOO Since 11+ years, we have been releasing some useful tips and news around Odoo every month. Here we go for Sep 2018. Please note down the ODOO tips coming out of Media around ODOO especially Twitter and Facebook. Let's thank to them.
TIL that you can set the SEO meta tags in #Odoo from the XML <template> or the XML <record> (with model='ir.ui.view): <meta t-set="website_meta_keywords">meta1, meta2</meta> When you set it in an xml <view> record you can also manage meta keywords in multi-lang from the XML!
#Odoo R&D peek: Improved employees and contacts view in Odoo 12.
2500 lines of code just landed in OCA/edi for #odoo v10. 3 new modules account_invoice_download, account_invoice_download_ovh and account_invoice_download_weboob + several important changes in the invoice import module (mig script included). See https://github.com/OCA/edi/pull/30
#Odoo RD Peek: The long awaited product configurator is on its way! Our team is rushing out to finish it for Odoo 12. Choose attribute values from the sales order, choose options and options of options..., easily exclude combinations of values, and many more.
Serpent Consulting Services Pvt. Ltd. is providing various ODOO services in more than 171 countries. Our services includes Training, Support, Migration, Implementation, Development and offshore. We are a team of 86+ full time OpenERP/ODOO experts and having 11+ years of experience in Odoo/OpenERP. We have conducted 93+ local and international functional and technical training on OpenERP with 96% satisfaction ratio.