Good Health : Physiotherapy & Rehabilitation Centre
From Paper Trails to Digital Dashboards : Embracing Odoo ERP for Automation.
Business Vertical : Physiotherapy & Rehabilitation Centre
Odoo Version : V16 Community Edition
Technologies Used : Python, Odoo, PostgreSQL
➣ About Client
Good Health : Physiotherapy & Rehabilitation Centre is dedicated to promoting health & wellness journey, the center specializes in helping patients recover from various injuries, joint pain, improve mobility & enhance overall fitness. The Goodhealth team of experienced physiotherapists, offers personalized care adapted to each patient's needs. Goodhealth aims to guide individuals on their journey to better health through expert advice, effective treatments & caring support. Goodhealth is dedicated to making every step of your recovery & wellness journey count whether it is for rehabilitation, preventive care or fitness enhancement.
➣ Challenges Faced
-
Patient Appointments : Previously, the client faced many challenges in managing patient appointments, many times leading to missed sessions. They relied on manual record-keeping and lacked a reminder system, making it difficult to stay organized & efficient.
-
Doctor Availability : The team had to check the doctors' availability by meeting them in person. They manually noted the available times and scheduled patient appointments accordingly, which was time-consuming and inefficient.
-
Managing Patient Details : Patient details were recorded manually in logbooks, requiring the team to search through pages to find specific information. This process was time-consuming and inefficient.
-
Scheduling Therapies : Therapies were scheduled over phone calls, making it difficult to manage and track records effectively.
-
Tracking Bill : Checking pending patient bills required manual effort and was time-consuming. The team had to carefully match each bill to the corresponding patient.
-
Patient Reports Tracking : This task was crucial for the doctors as it provided regular updates on the patients' health and any related changes. They had to review paper records of patient reports to understand their current health status.
➣ Impacts & Solutions
-
Automated Appointment Scheduling : We implemented an automated appointment scheduling system, saving valuable time. The team no longer needs to maintain manual record books for scheduling appointments.
-
Easy to Manage Patient Details : Now, the team no longer has to go through records page by page. Thanks to the patient management system, finding patient information is quick and easy. Relevant details can be accessed with just one click.
-
Real time Patient Report Tracking : Thanks to the real-time patient report tracking system, doctors can now access all reports with a single click. This helps them attend to other patients more efficiently.
-
Streamlined process at Front-Desk : This solution also assisted our front-end team in managing client interactions and related details, while allowing doctors to track the flow of patients in the clinic in real-time.
-
Easy to manage Patient Appointments : Now, patient appointments can be easily tracked using a calendar that displays details such as the time, date, doctor, patient name, and the therapy required.
➣ Result
The perfection of the solution helped the doctors of Goodhealth, achieve better results for patients and they could focus more on solving the problems of the patient rather than worrying about the software they were using earlier. This helped the business eventually grow more, raising the customer satisfaction numbers, and helping the physiotherapy clinic to grow multifold with three more franchises.
➣ Conclusion
In conclusion, using Odoo the automation of key processes at Goodhealth has greatly improved efficiency. The new system simplifies appointment scheduling, patient data management, and real-time report tracking, reducing manual tasks and saving time. Doctors can now access important patient information quickly, enhancing care, while the front-desk team manages appointments & client interactions more effectively. Overall, these improvements have streamlined operations, providing a smoother and more efficient experience for both staff and patients.
