Discover how Odoo ERP for housing societies empowers housing and residential communities with efficient tools for operations, billing, and member management. Simplify complex processes and enhance collaboration with the comprehensive capabilities of Housing and Residential Communities.
Background
A large residential housing society with multiple towers and over 100 Units needed a comprehensive housing and society management solution.
Problems
The society was facing challenges in efficiently managing communication, event coordination, notice distribution, resident queries, and complaint handling. They were also looking to modernize their digital presence to enhance resident engagement through a mobile app and website.
Objective
To develop an all-in-one solution for the housing society that would streamline operations, improve communication, and provide residents with easy access to information, services, and updates.
Solution Provided By SerpentCS
1. Housing Management Website
A centralized digital presence where residents and visitors can find information about the society, events, and updates.
Features:
- Homepage: An overview of society amenities, facilities, and community culture.
- Resident Portal: A secure login area for residents to view notices, pay maintenance fees, and access helpdesk services.
- Visitor Information: Pages showcasing society rules, visitor policies, and general information.
- Event Calendar: Integrated event calendar that shows upcoming community events.
- Contact Section: Quick access to contact information for society administration.
2. Help-desk Management
With Odoo’s Helpdesk module It helps society owners and residents manage track efficient handling of resident queries, service requests, and complaints.
Features:
- Ticketing System: Residents can log in to raise requests (e.g., maintenance, security issues).
- Categorised Help-desk: Segregated areas for various categories like maintenance, security, and administrative support.
- Status Tracking: Real-time tracking of ticket status and escalation in case of delays.
- Resident Feedback: After resolution, residents can rate service quality, providing actionable insights for improvement.
3. Event Management
Odoo’s event management helps to organize society events, keep residents informed, and encourage community involvement.
Features:
- Event Registration: Residents can register for events directly on the website or mobile app.
- Notification System: Push notifications and email alerts for event reminders.
- Event Analytics: Track event attendance, engagement levels, and feedback for better planning.
4. Announcements & Notices Management
Our solution helps to manage notice distribution efficiently to keep residents informed of important updates.
Features:
- Automated Notice Distribution: Automatically send notices to residents via email, mobile app, or SMS.
- Notice History: Accessible archive for residents to view past notices.
- Push Notifications: Instant notifications for urgent notices (e.g., water supply interruptions).
- Segmented Notices: Targeted notices based on resident segments (e.g., specific tower updates).
5. Mobile App for Residents
SerpentCS develops a resident helpdesk mobile app that offers instant access to information, services, and updates on-the-go.
Features:
- Real-Time Notifications: Instant alerts for helpdesk responses, notices, and event updates.
- Resident Directory: Contact details of other residents (subject to privacy settings).
- Event and Notice Access: Easy access to all events and notice information within the app.
Conclusion
The successful implementation of Odoo ERP by SerpentCS that revolutionizes Housing Society Management by streamlining operations, enhancing transparency & boosting overall efficiency. Customized solutions to meet unique needs, it simplifies tasks like billing, society maintenance tracking, and communication, ensuring seamless and effective events and upcoming planning management. For more information kindly connect with us at contact@serpentcs.com .
