Aircon - AC Servicing and Installation
Business Vertical: Service Sector
Odoo Version: V10CE
About Client
The Client company is 20 years old in the AC servicing area in Singapore, it is a well-known company who is doing more than 100+ AC servicing in a day and who have a team of 30+ service staff.
Company is managing end clients with Annual maintainance contract (SMC), and they are providing such flexibility to their end clients that end client can book their appointment using customer portal and choose a preferred time. Comapny is having multiple warehouses and their own van for inventory supply to the service team.
Solution
Odoo has been customized for Aircon to meet the below needs;
- Extended multicompany functionality and added features which are unique.
- Developed SMC based on custom formulas.
- We developed 9 segmentation blocker reports to get actual business statistics.
- We developed a part registration form as per the client's existing system.
- Team leader commission and overall team commission.
- Enabled digital signature.
- Developed a custom booking portal to get online appointments for end customers and survey for feedback.
- Integrated bio-metric device to keep the attendance history of all employees.
Benefits
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Get rid of old technology systems and move to international standard ERP to grow business.
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Ease of commission calculations.
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Call, Appointment and Time tracking are made effective using Odoo ERP.
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Custom reports for a quick decision as well as printed reports.
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Digital signature helps them to keep track of their customer service completion.
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Collecting quick customer feedback to help improve service level satisfaction in real-time.
