Sky Dots System
A Journey of migration from old Odoo v14 community Edition
Business Vertical :
Retails and Repair
Odoo Version : v14 Community Edition
About Client
Sky Dots System, positioned in Gandhinagar, Gujarat, is your relied on PC keep for top notch merchandise and dependable IT services. Offering a big choice of computer systems, laptops, and printers from main manufacturers along with Dell, HP, Asus, Lenovo, Microsoft, Epson, and Canon, Sky Dots System meets numerous era desires with pinnacle-notch systems.
Beyond sales, they provide widespread offerings, along with pc and printer restore, networking answers, and IT approach consulting to align with each patron's imaginative and prescient and finances. With strong after-sales assistance for both software program and hardware, clients can rely upon Sky Dots System for persevered assistance. The save also ensures convenience with identical-day transport, curbside and in-shop pickup options, making it a one-prevent destination for all tech desires.
Technologies Used
Odoo, PostgreSQL, Python
Challenges Faced
- Service and Workshop Management: We struggled to efficiently manipulate service and workshop modules, especially for pc upkeep.
- Handling Warranty and Non-Warranty Products: Managing maintenance for both guarantee and non-warranty gadgets proved to be complicated and time-eating
- Process from Intake to Work Order: Each step of the repair technique—from product intake to estimation and work order creation—required a greater streamlined technique.
- Need for Automation: Automation becomes critical to enhance customer communique, improve efficiency, and make certain a smoother workflow common.
Impacts & Results
Implementing Odoo for provider and workshop management introduced big enhancements throughout numerous key regions:
- Improved Efficiency in Service and Workshop Management: Odoo’s centralized gadget streamlined service and workshop techniques, making it less difficult to track repairs and control workflow without guide bottlenecks.
- Effortless Warranty and Non-Warranty Tracking: With Odoo, monitoring assurance and non-warranty gadgets have become convenient, reducing errors and making sure accurate processing of every kind of restore.
- Automated Workflow from Intake to Completion: The entire restore manner—from product consumption, estimation, to painting order advent—became automatic, bearing in mind quicker turnaround instances and steady monitoring of each repair stage.
- Enhanced Customer Communication: Odoo’s automated notifications kept customers knowledgeable at each step, improving communication, transparency, and customer pride.
- Better Resource Allocation and Planning: Odoo furnished insights into workloads and aid wishes, assisting to optimize technician schedules and enhance typical workshop efficiency.
- Increased Customer Satisfaction and Retention: By turning in faster, greater obvious, and reliable carriers, Odoo helped increase purchaser pleasure, encouraging repeat enterprise and referrals.
Conclusion
Imposing Odoo converted our provider and workshop management. By streamlining approaches, automating workflows, and enhancing consumer communique, we executed more performance, accuracy, and transparency. This caused faster turnaround times, optimized useful resource allocation, and significantly progressed customer satisfaction, in the long run positioning us for sustained growth and stronger purchaser relationships.